FAQ

Booking a tour with us is simple and convenient. You can book directly through our website by ing your desired tour, choosing your preferred date, and completing the booking process. If you have any specific requests or need assistance, our friendly customer support team is always ready to help.

We understand that plans can change, and we strive to offer flexible cancellation policies. The specific cancellation policy may vary depending on the tour and its terms and conditions. You can find detailed information about our cancellation policy on our website or reach out to our customer support team for further assistance.

The age restrictions for our tours may vary depending on the nature of the activity and the destination. Some tours may have minimum age requirements for safety reasons. We provide clear age restrictions for each tour on our website, allowing you to choose the best option for you and your family.

We recommend checking the tour details on our website for specific recommendations on what to bring. In general, comfortable clothing and footwear are essential for most tours. Additionally, we suggest bringing sunscreen, a hat, a reusable water bottle, and any necessary personal items. For adventure tours, specific equipment will be provided.

We understand that every traveler has unique preferences and requirements. Depending on the tour, customization options may be available. You can reach out to our customer support team to discuss your preferences and see if we can accommodate your requests. Private tours can also be arranged for a more personalized experience.

The inclusion of meals varies depending on the tour. Some tours may include meals, while others may offer optional meal packages or recommendations for local eateries. You can find detailed information about meal inclusions on our website or by contacting our customer support team.

Our tours are conducted in multiple languages to cater to a diverse range of travelers. The available languages for each tour are specified on our website. If you have any specific language requirements, please let us know, and we will do our best to assist you.

Drivers and guides come from the Draa, Zagora, M’Hamid and Merzouga. The family has run this geography since the late 1980s: private 4x4, camel owners as partners, no mixed coaches.